Playback with the ‘On this iPhone/iPad’ feature will be removed from the Sonos app this month. Customers who are still using this feature have received an in-app message informing them of this upcoming change.
In order to support you in your communications with customers, we want to provide you with the context for this change.
This feature was first introduced in 2012, long before AirPlay 2 was available on Sonos and it requires the Sonos app to run in the background in order to continue playing. The way this was implemented is no longer compatible with newer versions of iOS, resulting in an unsatisfactory listening experience with audio dropouts.
While we are committed to offering customers as much choice as possible in how they access and control their music, we must balance that with ensuring a reliable listening experience.
Music playback options:
- The most reliable way to play music downloaded to an iPhone/iPad to Sonos is using AirPlay 2 with compatible Sonos speakers (which can be grouped with any Sonos speaker).
- Alternatively, you may copy or transfer your music files from your iPhone/iPad to a computer or network storage device (NAS hard drive) which is connected to your home network with an Ethernet cable. This will allow you to access your music from the ‘Music Library’ tab in the Sonos app.
- Other options are to store/match/access your music library in the cloud with a service such as Google Play Music, Apple Music, Deezer, or to use the Plex Media Server.Music is also accessible via online streaming services. There are many to choose from on a Sonos system including Apple Music, Spotify, Tidal, YouTube Music, Soundcloud, Mixcloud, etc.
Customers can refer to our Sonos Support Article to learn more about their options for listening. If you have any questions, please contact Sonos Care on 1800 680 234 (Aus), 0800 423 747 (NZ) or firstname.lastname@example.org for information.
Note that this is specific to iOS and does not impact the ‘On this Device’ feature in the Sonos App on Android.